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    Access denied to directory – Backup Exec error

    If you get this error when performing an backup of exchange: “Access denied to directory .
    Access is denied to Remote Agent.  Check the login account for the specified device”, some things has to be checked.

    The user running the agent on exchange MUST be visible in Global Address List. In Active Directory user properties be sure not to have “Hide from exchange address list” checked.
    If your exchange is an standard setup and your using the administrator account in the agent, this is probably whey the error came.

    If not using the Administrator account, be sure to check that the used account is a member of Domain Admin and NOT a member of Domain Users.
    The account also need to have the exchange role “full exchange administrator”.

    This can be done in the exchange manager.
    – Open Exchange System Manager
    – Right-click on the First Organization (Exchange) root and select Delegate “EXCHANGE FULL ADMIN” to the user”.